Virgin Voyages accessibility, start to finish
Accessible cabins on Virgin are limited, so the planning starts the day you book. Here is how the cabins differ, what Virgin can and cannot accommodate, the deadlines, and what I check before I hold a cabin.
The short answer
- Fully accessible cabins have 34-inch doors, 60 inches of turning space and a roll-in shower. Book one if you use a scooter or a non-folding wheelchair.
- Submit Virgin’s accessibility form at least 45 days before sailing.
- Contact: 954-372-3721 or accessibility@virginvoyages.com.
The two types of accessible cabins
| Ambulatory accessible | Fully accessible | |
|---|---|---|
| Best for | Limited mobility without regular wheelchair use. Ideal for a cane or walker. | Regular use of a wheelchair, scooter or similar device |
| Features | Accessible features such as grab bars | Doorways at least 34 in (865 mm) wide, no step into the bathroom, at least 60 in (1,525 mm) of turning space in the room and bathroom, a roll-in shower with grab bars and a fold-down seat |
If you use a non-folding wheelchair or scooter, Virgin asks you to book a fully accessible cabin so it can be stored safely. Accessible cabins are on every ship, but there are not many, so book well ahead.
Deadlines and contacts
| What | When | Detail |
|---|---|---|
| Accessible cabin | When you book | There are only a few dozen per ship, so they go early on popular sailings. |
| Accessibility and medical request form | At least 45 days out | This tells Virgin about your equipment, medical needs and any help you need at the terminal. |
| ASL interpreter | At least 45 days out | Request it on the same form. |
| Scooter or wheelchair rental | Well before sailing | Only the approved providers below can deliver. |
| Accessibility team | Any time | 954-372-3721, accessibility@virginvoyages.com |
Medical equipment and needs
- Oxygen: up to two cylinders can be carried on by hand. Arrange delivery of extra supply through your provider and tell Virgin on the form.
- Dialysis: peritoneal and home dialysis equipment is allowed. Arrange supplies in advance.
- CPAP: fine. Cabins have both 110V and 220V outlets.
- Service animals: service dogs only, not emotional support animals. There is a relief area on Deck 7.
- Hearing: assisted listening devices are available in The Manor, The Red Room, The Roundabout and on Deck 15.
- Medication: pack it in your carry-on. The onboard pharmacy only stocks common medicines (Virgin health FAQ).
How to request it
- Book the accessible cabin (I do this for clients).
- Complete Virgin's Accessibility and Medical Request Form. It is sent after your reservation is secured, or Sailor Services can help.
- Arrange any equipment rental for delivery to the terminal or ship.
- Ask for embarkation and disembarkation assistance.
Accessible cabin features can vary from cabin to cabin, such as whether the door has an automatic opener. If a feature matters to you, tell me and I will ask Virgin about the specific cabin before we book.
Renting a wheelchair or scooter
| Provider | Phone | Website |
|---|---|---|
| Scootaround | 1-888-441-7575 or 204-982-0657 | scootaround.com |
| Special Needs at Sea | 1-800-513-4515 or 954-585-0575 | specialneedsatsea.com |
These are the only providers allowed to deliver to Virgin terminals and ships. The crew cannot accept deliveries from other rental companies.
Tender ports
Some ports do not have room for the ship to dock, so it anchors and uses small boats called tenders. To board most tenders you need to be able to take steps. A manual wheelchair must be collapsible. Motorized wheelchairs and scooters are not allowed on tenders unless roll-on access is available, and that is not guaranteed.
Around the ship
- Pool lifts
- Accessible restrooms throughout public areas
- Accessible seating in theaters, restaurants, bars and lounges
- Help with embarkation and disembarkation
For other medical needs, contact your First Mate or Sailor Services before you sail, since the medical center is set up for emergencies and short-term care.
At the terminal
Ask for wheelchair help on the accessibility form. Virgin provides help from the terminal entrance to the gangway, and on disembarkation. If walking long distances is hard, I also tell Virgin about it so your arrival slot and boarding process are planned around you.
What I check before I hold an accessible cabin
What I do for my clients
- I check whether you need fully accessible or ambulatory, based on your equipment rather than the label.
- I check the cabin location against elevators and the venues you care about.
- I go through the itinerary for likely tender ports, and pick sailings that dock alongside when mobility matters.
- I submit the form details with you well before the 45-day deadline, and confirm the rental delivery.
- I ask about door openers and bed height for the specific cabin if they matter to you.
Quick answers
Does Virgin Voyages have wheelchair accessible cabins?
Yes. Every ship has fully accessible cabins with roll-in showers, wider doorways and 60 inches of turning space, plus ambulatory accessible cabins with grab bars.
Can I rent a scooter for a Virgin Voyages cruise?
Yes, from Scootaround or Special Needs at Sea, the two authorized providers that deliver to Virgin terminals and ships.
Can I take a mobility scooter on a tender?
Usually not. Motorized wheelchairs and scooters are only allowed on tenders when roll-on access is available, and that is not guaranteed.
How do I request accessibility help from Virgin Voyages?
Complete the Accessibility and Medical Request Form after booking, or call Sailor Services. Your First Mate can help arrange it.
Does Virgin Voyages have pool lifts?
Yes. Virgin lists pool lifts among its accessibility amenities.
When is the Virgin Voyages accessibility form due?
At least 45 days before sailing. ASL interpreter requests have the same deadline.
Can I bring oxygen on Virgin Voyages?
Yes. Up to two cylinders can be carried on by hand. Tell Virgin on the accessibility form.
Sources I checked
Policies change. I checked these on October 20, 2026, and you should confirm anything time-sensitive with me before you rely on it.
Let me find the right accessible cabin.
Accessible cabins go first. Tell me who's traveling and what you need, and I'll check cabins, ports and equipment before you commit. I take the stress. You take the photos.
Derek Gebelhardt, At Ease Travel Co. · derek@ateasetravel.co · 202-802-0990. Sailor Loot through Virtuoso is $50 per cabin on 4–5 night voyages, $100 on 6–8 nights and $200 on 9+ nights, for eligible bookings made at least 121 days before sailing; promotions and eligibility can change, so I confirm yours in writing before you pay.